Great Lakes Spas Information & Support

Superior Manufacturing

Great Lakes Spas are crafted in our state-of-the-art manufacturing facility, where skilled, experienced associates utilize the latest technology to achieve high levels of quality. Robotic systems pinpoint all jet, valve and fitting positions for consistent precision on all spa models, assuring greater shell integrity and optimum hydraulic performance.

Every spa undergoes rigid inspection, including a thorough water and thermal performance test prior to receiving the Great Lakes seal of approval.


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Environmentally Sound

Great Lakes has developed a superior shell used in spas that is as beautiful as it is environmentally sound, with zero emission molding. Insulation is also free of CFCs. Packaging is minimal and recycling programs reuse what little scrap is generated.


Clean Water Management

AquaClear™ state-of-the-art filtration system helps assure a sparkling clean spa environment. The optional solid state ozone system injects ozone gas into the water, eliminating microorganisms and bacteria, providing fresher, cleaner water while reducing the need for chemical additives.


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PowerFlo™ – Optimum Balance

The best hydrotherapy is achieved by engineering the optimal balance between horsepower and water flow rates, including jet quantity, type and location.

Some manufacturers quote “brake” or “marketing” horsepower in an effort to inflate true horsepower performance. Brake horsepower refers to the brief peak when the pump is first turned on; not the continual operating horsepower.

When shopping for spas, make sure you compare gallons per minute (GPM); that is, gallons per minute of water that flow at the system operating pressure. Great Lakes pumps are sized specially for the water volume of your spa, providing optimal thrust for all jets, yet assuring a quiet, smooth and efficient operation.


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Energy Efficient Spas

The Great Lakes Spas line-up has achieved stringent CEC Title 20 compliancy through extensive engineering and testing in its on-site certified test lab. This energy saving effort is supported by our full Reflectix cabinet insulation, ensuring years of reduced cost of ownership.


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Download User Manuals

Please click here to view and download user manuals.


Warranty Information

LIFETIME STRUCTURAL WARRANTY
Great Lakes Spas warrants (parts and labor) the spa shell against water loss due to defects in the spa shell for the “Lifetime” of the spa shell. For purposes hereof, a spa shell’s “Lifetime” shall begin on the date of manufacture and shall terminate on the earlier to occur of (i) the discontinuation of the product line by Emerald, or (ii) ten (10) years from the date of purchase, or (iii) ten (10) years and six (6) months from the date of manufacture. This warranty is subject to the limitations and disclaimers herein.

FIVE-YEAR SURFACE WARRANTY
(excludes Persona Series Spas and PE spas, where this is n/a)

Emerald warrants (parts and labor) the spa surface against cracks caused by defective materials or workmanship for a period not to exceed the lesser of five (5) years from the date of purchase or five (5) years six (6) months from the date of manufacture. Excluded from this warranty are the cosmetic damages, surface blistering or conditions arising from abuse, misuse, normal wear or acts of God. This warranty is subject to the limitations and disclaimers herein.

THREE-YEAR COMPONENT WARRANTY
(excludes Persona Series Spas and PE spas, where this is a two-year component warranty)

Emerald warrants (parts and labor) the mechanical equipment, plumbing, fittings, and controls against defects in workmanship for a period not to exceed the lesser of three (3) years from the date of purchase or three (3) years six (6) months from the date of manufacture. Damage caused in whole or in part by improper electrical hook-up or wiring, or by any other cause listed as an exclusion to the warranties herein, voids the warranty. Travel, trip, or mileage costs are not covered under this warranty and service and travel charges may be assessed to the purchaser by the dealer.