Spa FAQ

Q: Do I have to purchase my Great Lakes spa through a dealer?

A: Yes. See the Dealer Locator for the Great Lakes dealer nearest you. If there is not a dealer in your area, please contact us and we will put you in touch with a dealer that can help.

Q: I have an older Great Lakes spa. Can I order new parts directly through you?

A: No.We sell to dealers, but we will be happy to put you in touch with a dealer that can order the new part for you. To see if there is a dealer in your area, you can use the Dealer Locator.

Q: I own a Great Lakes spa, but I need a new owners manual. What should I do?

Owners manuals are available for download directly from our site. Click here to be directly to the manuals page.

Q: Where do I locate the serial# on my Great Lakes spa?

A: If you look at the front of your spa, there will either be an access door or a black drawer that opens. Located inside, you should find a sticker with the spa model and serial# information. On newer spas models, the serial number label is located near the base of the spa, on the same side of the spa as the control panel.